Travel Policies - General Information     1. Travel Advisories     2. Fares     3. Fees, taxes and surcharges     4. Online Bookings     5. Form of Payment     6. Checking in     7. Boarding your Flight     8. Baggage     9. Pets and Animals   10. Unaccompanied Minors   11. Infants   12. Allergies   13. Oxygen   14. Service Animals   15. TARIFFS - Provincial Airlines   16. TARIFFS - Innu Mikun Airlines 1. Travel Advisories: Important Update: New Transport Canada domestic travel ID requirements: As of September 18, 2007, and until September 30, 2008, passengers aged 18 and over will be required to present at the gate, during boarding, one piece of valid government issues photo ID showing their name, date of birth, and gender. If a valid government issued photo ID is not available, then two pieces of valid government issued non-photo ID will be required, one of which must show their name, date of birth and gender. To obtain more information on what identification will be accepted for air travel, as per the identity screening requirement, please tell your clients to visit: www.passengerprotect.gc.ca/identity.html Allowed: Liquids, gels, or aerosols in containers 100mls/ 100g (3.5 oz.) or less. These containers MUST be placed in 1one (1) clear, closed and re-sealable plastic bag no larger than one litre (one quart). ONE BAG PER PERSON Prohibited: Unsealed, open, or opaque plastic bags of any size with liquids, gels, or aerosols in containers of any size. Liquids, gels, or aerosols in containers larger than 100 mls/ 100g (3.4 oz). Items exempt from restrictions (these items must be declared to security screeners) – Baby formula, baby food, and milk for guests traveling with children two years of age and under and prescription and essential non-prescription medicines. These items do not require a plastic bag, but may require additional screening. For more information on these or other Government of Canada security requirements visit www.tc.gc.ca or www.catsa-acsta.gc.ca or phone 1-888-294-2202. 2. Fares Fares are quoted on a one-way basis and are subject to change without notice. Seats at the lowest fare are limited and may not be available on all flights. Fares can be changed or cancelled up until two hours prior to flight time. Change fees of $75.00 plus HST may apply. Credit files are valid for one year from the date of creation and are fully transferable, however a change fee of $75.00 plus HST will be applied. Bereavement Fares Bereavement fares can be booked thru our reservation office only. You will be asked for some general information at the time of booking. PAL offers bereavement fares on every flight to those traveling due to a death in their immediate family. These fares offer maximum flexibility with no fees or upgrade charges for changes. Medical and Escort fares PAL offers special discounted fares for passengers traveling due to medical reasons and their escorts. To be eligible for these rates the passenger must provide a letter from their doctor stating the reason for travel. If the passenger opts to purchase a seat sale ticket, where the fare may be cheaper, the passenger will be required to adhere to all rules of that fare. 3. Fees, taxes and surcharges Taxes and fees are not included in the price of the fare. Applicable taxes will be added to both fares and fees. The following taxes may be added: Harmonized Sales Tax (HST), Quebec Sales Tax (QST), Nav Canada/Insurance and the Security Tax (ATSC), and Airport Improvement Fees (AIF’s). 4. Online Bookings All flights may be booked online thru our web site. 5. Form of Payment We accept Visa, MasterCard, American Express and Diners Club Cards. Cash and debit are accepted at the airport. 6. Checking In Passengers will receive seat assignment upon check-in, this will be done on a first come, first serve basis. Check-in for all Provincial Airlines flights is 1 hour prior to scheduled departure time. Cut off time is 30 minutes prior to departure time. Passengers should be thru security and at their departure gate by this time. Passengers arriving at the gate less than 10 minutes prior to departure may be denied boarding and risk being cancelled from the flight. 7. Boarding your Flight Pre-boarding will be done for unaccompanied minors, passengers with children or for any passenger in need of assistance. PAL has the right to deny boarding to anyone under the influence of alcohol and or drugs, or any persons causing distress, damage or injury to any other passengers or crew. 8. Baggage Checked baggage Passengers must have name tags on all pieces of luggage as per Transport Canada Regulations. Our baggage allowance is 2 pieces of luggage at 25lbs per piece. Total of 50lbs per person. Maximum size of a checked bag is 62 inches. Excess baggage If your baggage is overweight (more then 50lbs) there will be a charge of $25.00 plus tax for each additional bag and they will be tagged as excess. If one or more pieces of your luggage has been tagged as an excess bag every effort will be made to have your baggage travel with you on the same flight. If this is not possible, it will be forwarded on the next available flight and will be available for pick up at the airport. Provincial Airlines will not assume liability for any delivery costs incurred. Carry on baggage Maximum size for all carry on baggage is 12X16X10 inches. Each passenger is permitted 1 piece of carry on baggage. A small purse, personal bag, or diaper bag may be carried in addition to the 1 piece. The following items should be packed in your carry on luggage: identification, medication, keys, wallet, jewelry. Due to the fragile nature of your laptop computer we encourage you to carry it onboard. Sky Check baggage A service by which you can place your carry on bag on the cart positioned beside the aircraft stairs, and may be claimed from the cart as you are disembarking the aircraft. This service is available at all PAL airports. Tags are readily available at check-in or at the gate. Lost or damaged baggage Provincial Airlines carry bags for thousands of our passengers throughout or network every year. While we strive to achieve customer satisfaction baggage may sometimes be delayed or damaged. If your checked baggage does not arrive, please report this to the airport within 24 hours. A baggage tracer will then be opened and an agent will ask for contact information and a description of your bag and its contents. If your checked baggage is damaged upon arrival please report this to the airport or our customer service department within 24 hours. When damage is reported and deemed the result of negligence or accident on the part of Provincial Airlines, you will be offered immediate settlement with a travel voucher equal to the cost of the repair, or we will make the arrangements to have the bag repaired at our cost. Fragile items packed in checked baggage are not covered by Provincial Airlines; please ensure all such items are securely packed to avoid damage. 9. Pets and Animals Provincial Airlines allows cats and dogs only for travel in the cargo hold of our aircraft. We ask that those passengers traveling with their pets to check in at least one hour prior to departure as you may be required to accompany your pet through additional screening. A fee is charged based on the size of the kennel. Fees apply on a one way basis even if it’s your only piece of luggage. Animals must be placed in a hard-sided kennel that is designed for airline travel. Please note that wire or soft sided carriers are not accepted for travel. Your animal must be able to stand and turn around freely. Animals must be at least 8 weeks old. Animals must be booked when you make your travel reservations. A winter embargo is put in place during the holiday season. Kennels cannot be locked and wheels must be removed. Animal and kennel combined cannot weigh more than 100lbs. 10. Unaccompanied Minors Must be between the ages of 5 – 11 inclusive. Upon check-in the individual escorting the child to the airport will be asked to provide photo Identification and complete an Unaccompanied minor form. In order to complete the form correctly we ask that you have the following information before you arrive to check in: the name, complete address and phone number of the individual dropping the child off as well as all of the same information for the individual meeting the child on arrival. Please ensure this information is accurate at the child will only be released to the person who is listed on the form. The child will be in the care of the flight attendant until the flight arrives at the destination. Upon arrival the customer service representative will escort the child into the airport to meet the family member/friend meeting. They will be asked for ID, if the ID matches the information given on the UM form the child will then be released into their care. A service charge of $35.00 plus tax for all Unaccompanied Minor travel per one way. 11. Infants One child under the age of two years may travel at no additional charge provided they are accompanied by one fare paying adult and are seated on the adult’s lap for the duration of the flight The adult must hold the infant during taxi, takeoff, landing and anytime that the seatbelt sign is illuminated. A seat may be purchased for the infant. If the infant is not restraint in a seat cerified for motor vehicle or aircraft use, the adult must hold the child for taxi, takeoff, landing and any time that the seat belt sign is illuminated. Passengers traveling with an infant are permitted to check 1 piece of baby equipment and 1 bag weighing no more then 25 lbs. 12. Allergies Provinicial Airlines does its best to accommodate guests with special requests; however, as our aircraft are public environments, we cannot guarantee an allergen-free environment. 13. Oxygen The length of the bottle may not exceed 20” (including the regulator), and the diameter may not exceed 5” Please note, a total of 2 bottles of oxygen per aircraft are permitted Require documentation from medical personnel stating the need for medical oxygen, specifying the maximum quantity of oxygen needed for the entire flight and the maximum flow rate needed. 14. Service Animals Service Animals will be accepted free of charge in the aircraft cabin, when on duty. The animal must remained harnessed and at the feet of its owner for the duration of the flight.